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About Us
MDM
VoIP & Connectivity
Our Team
Networks
Couriers
News & Blogs
Contact Us

3UK Partner Setup

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Full Registered Company Name *

Company Registration Number/Sole Trader Name *

Registered Address *

VAT Number

Trading Name *

Trading Address (if different to registered address)

Website Address *

Proprietor/Director Name *

Proprietor/Director Telephone Number

Proprietor/Director Email

Is the Proprietor/Director the Day to Day contact? *

Yes
No

Sales Channels/Methods *

Retail Stores
Face to Face
Distance Self Selection off your website
Outbound Call Centre Sale (Telesales)
Inbound Call Centre Sale (Telesales)

Where do you source the data to sell mobile products and services? *

Confirm that you will provide a copy of any sales scripts that will be used to sell Three products to We Care within 8 weeks (if not provided code will be revoked) *

Yes
No

Describe the call recording system in place within your business and detail the % of calls recorded and the retention period. *

How often do you screen all prospect lists used for telesales purposes against Telephone Preference Service (TPS). *

How do you ensure that customers that request no further contact are actioned on your system *

How many times will a prospective customer be contacted without response before being removed from a prospect list? *

Confirm you will send a copy of your policy for dealing with vulnerable people to We Care within 8 weeks *

Yes
No

Confirm you will provide copies of the relevant parts of your staff induction training that cover sales conduct and data protection to We Care within 8 weeks *

Yes
No

How do you cascade regulatory, commercial and process changes to your team so they are kept up to date? *

Are you registered as a Data Controller with the Information Commissioner? *

Yes
No

Provide your registration number *

Please explain the exclusions under which you operate *

By becoming a Three Partner via a Distributor you acknowledge that the Distributor is a Data Processor and you are a Data Sub Processor *

Yes
No

Please state the insurances you have in place *

Professional Indemnity Insurance
Public Liability Insurance
Employee Liability insurance

Confirm you will send a copy of your Complaints and Escalations process to We Care within 8 weeks *

Yes
No

Confirm you will send a copy of your Information Security Policy to We Care within 8 weeks *

Yes
No

Are sanctions for breaches of these requirements governed by your disciplinary policy? *

Yes
No

How long have you been trading in telecoms? *

How many employees do you have in total? *

Of these, how many employees are sales focused? *

Of these, how many employees are Customer Service focused? *

Which other mobile networks do you currently work with and how (Direct/Distribution/Wholesale) *

What is your current base size across mobile? *

What other products do you offer in your portfolio? (e.g. Hosted/IT Services) *

What customer size do you focus on? (e.g. SOHO/SME/Medium/Corporate) *

Do you target any specific customer verticals/industries (e.g. Care/Local Government)? *

How have you grown your business during your time trading? (e.g. Referral/Word of Mouth/Lead Generation/Acquisition of other partners) *

By what methods are customers able to contact your Customer service team? (e.g.Phone/Email/Webchat/Other) *

Please detail your inlife/post connection Customer contact strategy, including touch points and examples of content (i.e. how often do you proactively engage with your customer inlife) *

What are your connection projections for the 1st year of trading with Three? (Please break down by Quarter-minimum standard) *

What email address should Three send order confirmations/queries to? *

List all email domains that you may email into Three Business Care from. (This is so Three can validate your emails in to the team, any not from this list will not be actioned) *

What is your Customer Service email address Three can give to any customers that contact them directly? *

What is your Customer Service phone number Three can give to any customers that contact them directly? *

What is your Customer Service opening hours Three can give to any customers that contact them directly? E.G. Monday to Friday 09:00 to 17:00 Saturday 10:00 to 16:00 Sunday Closed *

Please list all the email address of the users that you require access to Three Products within PropositionPro *

*

In submitting this application, I agree that I will abide by all terms and conditions of my Partner Agreement with We Care

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