ABOUT US
WeCare Communications is proud to be one of the UK’s leading telecoms partners. Our senior management team boasts a wealth of industry experience, having been at the forefront of the corporate telecoms market for over 30 years. This deep domain knowledge means enables us to provide expert solutions and insights to our clients.
Beyond our particularly strong presence in the health, social care and logistics markets, our team are highly experienced in delivering robust and commercially agile propositions to the entire corporate landscape.
We actively manage over 800 business clients, from individual DPD Network drivers, to corporate businesses with several hundred staff. Each month, we are proud to onboard, on average, 40 new clients.
The WeCare ethos is simple; we commit to a network agnostic approach, fulfilling our promises, and acting with transparency and integrity at all times.
For our clients, this means straightforward, honest communication and no onerous terms and conditions – we take pride in ensuring our clients never receive unwelcome surprises!
MDM
The WeCare team has developed extensive expertise in the delivery of Mobile Device Management (MDM) solutions over more than 10 years. Currently we manage over 6000 active MDM users, across 150 businesses.
We take the pain out of MDM delivery for our clients – building the policies, enrolling and setting up devices prior to delivery, and being there to provide swift, effective support when required.
These value-added services are provided to our clients at no additional cost, making WeCare an extension of your in-house IT support team. The MDM licences themselves are generally included within the mobile plan, resulting in a simple, fixed monthly fee per user. For businesses that demand the central control and security that MDM provides, WeCare is the perfect partner.
VoIP AND CONNECTIVITY
In today’s digital age, VoIP technology has become an essential tool for companies looking to improve communication, reduce costs, and enhance their overall productivity. WeCare are ideally placed to help explain the benefits of VoIP, key features to consider, and find solutions via leading VoIP providers catering to businesses in the UK.
What is VoIP?
VoIP, or Voice over Internet Protocol, is a technology that enables voice and multimedia communication over the internet. It allows businesses to make voice calls, video calls, and send messages using the internet, instead of traditional telephone lines. VoIP offers several advantages for businesses, including cost savings, flexibility, and scalability.
As a multi-route ODF (Owner Driver Franchisee), I required 12 mobile devices to streamline my courier business. Rob from We Care Communications surpassed all expectations, going the extra mile to ensure a smooth setup process. His expertise in selecting the perfect devices was truly commendable, resulting in recommendations that perfectly suited my needs.
Not only did Rob secure a fantastic deal on mobile contracts, but his commitment to customer care and communication was exemplary throughout the entire journey.
This did not stop once I had signed the contract as Rob has continued to provide ongoing support, proving that aftercare is important too.
I couldn’t be happier with the level of service I’ve received, making We Care Communications the go-to choice for anyone seeking top-notch solutions and exceptional customer care.
Dean Shaw
DBS Courier Services Ltd
Benefits of VoIP for Businesses
1. Cost-Effective Communication
VoIP services are typically more cost-effective than traditional landlines. With VoIP, you can make local and international calls at lower rates, helping reduce your communication expenses.
2. Scalability
VoIP systems can easily adapt to the changing needs of your business. Whether you’re a small start-up or a large enterprise, VoIP allows you to add or remove lines as necessary.
3. Enhanced Features
VoIP solutions come with a wide range of features like call forwarding, voicemail-to-email, video conferencing, and auto-attendants, which can improve communication and collaboration.
4. Geographic Flexibility
Your employees can work from anywhere with an internet connection, as VoIP doesn’t tie you to a specific physical location.
5. Integration with Other Tools
VoIP systems can often integrate with other business applications like CRM software, improving productivity and customer service.
Key Features to Look for in a VoIP Solution
When choosing a VoIP solution for your UK business, consider these important features:
1. Call Quality:
Ensure that the VoIP provider offers high call quality and reliability, especially for your international calls.
2. Scalability:
The solution should allow you to easily add or remove lines as your business grows or changes.
3. Mobile Integration:
Look for providers that offer mobile apps to keep your team connected on the go.
4. Security:
Data encryption and robust security features are essential to protect your calls and sensitive information.
5. Customer Support:
Reliable customer support is crucial in case you encounter any issues or need assistance.
Clients We Manage
NETWORKS
Three Business
WeCare has been delivering airtime packages via Three Business since June 2022 and now has over 700 clients. 80% of these businesses are within the social care and logistics sector who rely on a reliable data network to use the business essential apps they use day 2 day.
WeCare personal view is that Three is a great data network across the length and breadth of the UK despite negative network perception.
Three Business by far offers the best value business tariffs making it a great choice if big cost savings are needed in any business.
Three Business has a very basic billing portal as standard with My3 but a non-real time bill analyst platform is available for larger customers to help manage their costs.
O2
O2 is one of the only UK networks to keep EU roaming FOC which is a big plus for the network and its voice coverage is very good but data network investment hasn’t been as much as the other networks so over capacity issues can occur in busy city’s.
O2 does make it easy for its users to stay on same sim but move to a different billing partner, making it simplistic choice if users want to stay on O2 but move to a different provider for savings as existing sims are kept in play.
O2 billing portal is very good and always a lot of self-service features and has vast array of reports.
Vodafone
VF UK has the biggest base of business customers in the UK, has a reliable voice and data network so is a steady choice for businesses.
They can sometimes be a little more expensive than its competitors but by using an independent supplier like WeCare we can help make their pricing more commercially agile, plus easier to deal with as you deal with us rather than a huge call centre who doesn’t really understand your business’s needs.
VF billing portal is very good and always a lot of self-service features and has vast array of reports.
EE
EE is combination of networks from over the years and many mergers, originally there was T-Mobile and Orange, the EE was born, and they purchased these two networks. In most cases small business EE clients under 150 users are on T-Mobile and over 150 users are using Orange network. Then BT purchased EE and now there is a 3rd option via BT called Future mobile.
So thing can be a tad hard to work out where clients sit on historical networks but the experienced team at WeCare can get to the bottom of this quickly.
The EE network is very strong for voice and data and commercial aggressive, even more so when the commercial team at WeCare offer bespoke discounts for our clients.
EE billing portal isn’t great doesn’t really offer live billing data reports but does have self-serve and lots of ‘billed’ reports.
WE PARTNER
We Partner Comms is a division of We Care Communications that allows telecoms providers to leverage our relationships with the mobile networks. Allowing partners the access to multiple mobile networks with their own sub dealer codes. This wrapped alongside co- branded wholesale billing options with a range of tariffs that offer upfront commission’s
All Partners always own the client, the connection process and the in life customer management and customer service.
We Partner Comms is committed to empowering telecom partners by providing them with the tools and resources necessary to excel in a competitive market.
As standard we offer comprehensive training programs, technical support, and commercial assistance to ensure our partners can deliver exceptional customer experiences.
To find out more please message us at [email protected] and a member of our distribution team will be in touch.
Our Team
Ian Horman
Director
After a long career in care software, I switched to telecoms a few years ago. Still specialising in the care sector, I help businesses reduce costs and maximise value from their mobile estates.
Outside of work I provide a full chauffeur / butler service for three children, whilst bodging DIY projects from YouTube tutorials and playing tennis.
Brett Norman
Director
After over 10 years in social care software sales. I now focus on partnerships and gaining new business.
I am happiest on a Friday night cooking Italian food with a glass of red wine. I loves my family, my dog and my weakness is crisps!
Chris Griffin
Sales and Marketing Director
I have been in Telecoms since 1997! Within WeCare I drive the Sales engine and also oversee the operation and logistics area of the business.
I really love Cadburys Wispa’s, travelling and of course my children.
Rob Saffman
Finance Director
I started in Telecoms at the Carphone Warehouse Call Centre in 1998. Our best deals were £25 per month to include 30 minutes of off-peak Landline calls. The market has really changed!
At WeCare I focus on the Finances and growing our business in the logistics and Haulage Sector.
Paul Spooner
Channel Director
Hi, I’m Paul Spooner, the Channel Director for WeCare Comms, I’ve been in the industry since 1996 and I’m still here loving every minute of it.
They say once you’re in, you can never get out, I guess they weren’t kidding!!
When I’m not busy revolutionising the world of communication I have a serious case of wanderlust, travelling is my ultimate passion, I try and squeeze in as many trips as possible during my spare time although Mr Griffin destroys me in this department!!
Alex Jewell
Business Development Director
Following 6 years in sales and recruitment, I joined WeCare as Business Development Director focusing on Corporate Sales.
Work aside, I love to travel, play hockey and spend time with my husband and dog Teddy! You’ll find me most mornings on a run listening to a good podcast.
Abby Meek
Sales Support Co-Ordinator
My name is Abby, I am 22 years old.
I have previously studied Marketing and Business Management in college and University.
I newly live with my partner and 2 dogs, my favourite crisps are most definitely Quavers and I love Grey’s Anatomy!
Henry Kunzig
Account Manager
Joined the WeCare family earlier this year, working as an Account Manager and a member of our Sales team. Also an avid rugby coach leading a women’s team in Bucks.
Megan Townes
Service Delivery Manager
I started my career in the telecoms sector, working with specialist care management software for domiciliary care companies. I have brought all of this knowledge to my new role as Service Delivery Manager at WeCare Comms and I am thrilled to be a part of the team.
I have a young daughter who rules the roost and I live for the outdoors and coffee! My special talent is creating latte art as a fully trained Barista.
Millie Griffin
Sales Support Associate
Unlike the rest of the telecom dinosaurs here at we care, I am new to the telecom world. I support our talented sales personnel to ensure deals are connected and contracts are issued efficiently!
I also am in charge of running the company TikTok and Instagram page. I love Yoga, walking and reading.
ELISE McLAUGHLAN
Sales Support Associate
I have recently joined the WeCare team! Within my role at WeCare I ensure contracts are sent and connections are all up to date.
Outside of work I enjoy going to the gym, walking and especially going to Starbucks.
Charlotte Madden
Social Care Telecoms Specialist
Having worked within sales for over 17 years I love every minute of what I do. I love speaking to new people and helping them as much as possible and I love building lasting relationships with them.
Outside of work I love holidaying with my husband and seeing new parts of the world, eating good food and drinking fine wine. I love spending time with my two grown up children and catching up with what they are doing and I also like to keep fit and strength train, but my absolute love is walking my two collies Bella and Bruno.