We Care Communications

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ABOUT US

WeCare Communications is proud to be one of the UK’s leading telecoms partners. Our senior management team boasts a wealth of industry experience, having been at the forefront of the corporate telecoms market for over 30 years. This deep domain knowledge means enables us to provide expert solutions and insights to our clients.


Beyond our particularly strong presence in the health, social care and logistics markets, our team are highly experienced in delivering robust and commercially agile propositions to the entire corporate landscape.

We actively manage over 800 business clients, from individual DPD Network drivers, to corporate businesses with several hundred staff. Each month, we are proud to onboard, on average, 40 new clients.
The WeCare ethos is simple; we commit to a network agnostic approach, fulfilling our promises, and acting with transparency and integrity at all times.


For our clients, this means straightforward, honest communication and no onerous terms and conditions – we take pride in ensuring our clients never receive unwelcome surprises!

MDM

The WeCare team has developed extensive expertise in the delivery of Mobile Device Management (MDM) solutions over more than 10 years. Currently we manage over 6000 active MDM users, across 150 businesses.

We take the pain out of MDM delivery for our clients – building the policies, enrolling and setting up devices prior to delivery, and being there to provide swift, effective support when required.

These value-added services are provided to our clients at no additional cost, making WeCare an extension of your in-house IT support team. The MDM licences themselves are generally included within the mobile plan, resulting in a simple, fixed monthly fee per user.

For businesses that demand the central control and security that MDM provides, WeCare is the perfect partner.

VoIP AND CONNECTIVITY

In today’s digital age, VoIP technology has become an essential tool for companies looking to improve communication, reduce costs, and enhance their overall productivity. WeCare are ideally placed to help explain the benefits of VoIP, key features to consider, and find solutions via leading VoIP providers catering to businesses in the UK.

What is VoIP?

VoIP, or Voice over Internet Protocol, is a technology that enables voice and multimedia communication over the internet. It allows businesses to make voice calls, video calls, and send messages using the internet, instead of traditional telephone lines. VoIP offers several advantages for businesses, including cost savings, flexibility, and scalability.

As a multi-route ODF (Owner Driver Franchisee), I required 12 mobile devices to streamline my courier business. Rob from We Care Communications surpassed all expectations, going the extra mile to ensure a smooth setup process. His expertise in selecting the perfect devices was truly commendable, resulting in recommendations that perfectly suited my needs.

Not only did Rob secure a fantastic deal on mobile contracts, but his commitment to customer care and communication was exemplary throughout the entire journey.
This did not stop once I had signed the contract as Rob has continued to provide ongoing support, proving that aftercare is important too.

I couldn’t be happier with the level of service I’ve received, making We Care Communications the go-to choice for anyone seeking top-notch solutions and exceptional customer care.

Benefits of VoIP for Businesses

1. Cost-Effective Communication

VoIP services are typically more cost-effective than traditional landlines. With VoIP, you can make local and international calls at lower rates, helping reduce your communication expenses.

2. Scalability

VoIP systems can easily adapt to the changing needs of your business. Whether you’re a small start-up or a large enterprise, VoIP allows you to add or remove lines as necessary.

3. Enhanced Features

VoIP solutions come with a wide range of features like call forwarding, voicemail-to-email, video conferencing, and auto-attendants, which can improve communication and collaboration.

4. Geographic Flexibility

Your employees can work from anywhere with an internet connection, as VoIP doesn’t tie you to a specific physical location.

5. Integration with Other Tools

VoIP systems can often integrate with other business applications like CRM software, improving productivity and customer service.

Key Features to Look for in a VoIP Solution

When choosing a VoIP solution for your UK business, consider these important features:

1. Call Quality:
Ensure that the VoIP provider offers high call quality and reliability, especially for your international calls.

2. Scalability:
The solution should allow you to easily add or remove lines as your business grows or changes.

3. Mobile Integration:
Look for providers that offer mobile apps to keep your team connected on the go.

4. Security:
Data encryption and robust security features are essential to protect your calls and sensitive information.

5. Customer Support:
Reliable customer support is crucial in case you encounter any issues or need assistance.

Popular VoIP Providers for Businesses in the UK

Clients We Manage

NETWORKS

3-UK

WeCare has been delivering airtime packages via 3-UK since June 2022 and now has over 700 clients using, 80% of these businesses are within the social care and logistics sector who rely on a reliable data network to use the business essential apps they use day 2 day.

3 does have a bad rep when it comes to network perception, back from in 2003 when they possibly launched too early for mobile data solutions. WeCare personal view it’s a great date network across the length and breadth of UK but can sometimes fail down on voice calls but this very few and far between.

3 by far offers the cheapest business tariffs making it a great choice if big cost savings are needed in any business.

Billing portals are very basic on 3 but most users are on unlimited data so analysis is less important.

O2

O2 is one of the only UK networks to keep EU roaming FOC which is a big plus for the network and its voice coverage is very good but data network investment hasn’t been as much as the other networks so over capacity issues can occur in busy city’s.

O2 does make it easy for its users to stay on same sim but move to a different billing partner, making it simplistic choice if users want to stay on O2 but move to a different provider for savings as existing sims are kept in play.

O2 billing portal is very good and always a lot of self-service features and has vast array of reports.

Vodafone

VF UK has the biggest base of business customers in the UK, has a reliable voice and data network so is a steady choice for businesses.

They can sometimes be a little more expensive than its competitors but by using an independent supplier like WeCare we can help make their pricing more commercially agile, plus easier to deal with as you deal with us rather than a huge call centre who doesn’t really understand your business’s needs.

VF billing portal is very good and always a lot of self-service features and has vast array of reports.

EE

EE is combination of networks from over the years and many mergers, originally there was T-Mobile and Orange, the EE was born, and they purchased these two networks. In most cases small business EE clients under 150 users are on T-Mobile and over 150 users are using Orange network. Then BT purchased EE and now there is a 3rd option via BT called Future mobile.

So thing can be a tad hard to work out where clients sit on historical networks but the experienced team at WeCare can get to the bottom of this quickly.

The EE network is very strong for voice and data and commercial aggressive, even more so when the commercial team at WeCare offer bespoke discounts for our clients.

EE billing portal isn’t great doesn’t really offer live billing data reports but does have self-serve and lots of ‘billed’ reports.

WE PARTNER

We Partner Comms is a division of We Care Communications that allows telecoms providers to leverage our relationships with the mobile networks. Allowing partners the access to multiple mobile networks with their own sub dealer codes. This wrapped alongside co- branded wholesale billing options with a range of tariffs that offer upfront commission’s

All Partners always own the client, the connection process and the in life customer management and customer service.

We Partner Comms is committed to empowering telecom partners by providing them with the tools and resources necessary to excel in a competitive market.

As standard we offer comprehensive training programs, technical support, and commercial assistance to ensure our partners can deliver exceptional customer experiences.

To find out more please message us at [email protected] and a member of our distribution team will be in touch.

Our Team